While on hold another person got on the phone and I could hear them talking about me in the background. I asked her what was her name and she told me I could hold and put me on hold for over 5 mins. I told her I was at work and had spent 45 mins already on hold. I asked the lady "How did I get to another city and I called number I always call?" She said got smart and I asked her if there was someone above her to speak to and she told me I could hang up and call back. ![]() So I started fussing and the guy transferred me to another lady who claimed she was a manager in a different city and I needed to get in touch with my account manager to find out what was going on. I asked for a supervisor and was told the supervisor didn't have time to take the call. Payment was pending and I asked about the day before and I was told that they didn't see a payment only the one from today. ![]() I called in today to make my payment and was told the same. So my advice is if you can get out of paying or financing a car through Mid Atlantic you need to run away because they are definitely a crooked company. I was told to contact them if any repo truck pulls up in my yard. I have went to my local police department and my car won't be towed from my yard just in case Mid Atlantic tries to pull some crap the police have seen proof that my car is paid off. I paid way too much money for to begin with and I know how crooked people are. This looks like a long headache for me to get a title for a car. I have called and they are sending me out a complaint form and I have to prove to them the car was paid off. ![]() Called her back myself and guess what they are gone for the day so I have made copies of all my proof the car is paid off and I'm seeking the BBB. The lady at Mid Atlantic was supposed to call me back when she got the email. I sent them the email and confirmed it has been paid off. I had to go to get proof from MH Bank that I have paid them off. I finally got in touch with the title department and they gave me the runaround all day.
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